Privacy Policy - T4TravelOnline.com - Majesty Tourism Pvt. Ltd.

Introduction:

T4TravelOnline.com - Majesty Tourism Pvt. Ltd. (hereinafter referred to as "T4TravelOnline.com", "we","our", or "us") acknowledges the importance of user privacy and is committed to safeguarding the personal information shared by users as a responsible data controller and processor.

This Privacy Policy outlines how we handle and protect your Personal Information (as defined below) and applies to individuals who purchase, inquire, or intend to purchase any product(s) or service(s) offered by T4TravelOnline.com through our customer interaction platforms, including our website, mobile website, mobile app, and offline channels such as call centers and physical offices (collectively referred to as "Sales Channels").

By using or accessing the website or any of our Sales Channels, you agree to the terms outlined in this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using or accessing our website or other Sales Channels.

This Privacy Policy does not apply to third-party websites, mobile sites, or apps, even if linked to our platform. Users should review the privacy policies of third parties with whom they interact as their practices may differ.

This Privacy Policy is part of the User Agreement with T4TravelOnline.com, and capitalized terms used here that are not defined will have the meanings assigned to them in the User Agreement.

USERS OUTSIDE INDIA

Please be aware that any personal data shared with T4TravelOnline.com will primarily be processed in India, and in some cases, third parties engaged by T4TravelOnline.com may process data on our behalf in other jurisdictions. By consenting to this Privacy Policy, you agree to the processing of your personal information in accordance with the terms described. The data protection laws in India or other jurisdictions may differ from those in your country of residence.

If you have concerns regarding your data processing or wish to withdraw consent, you can contact us via email at privacy@t4travelonline.com. However, if you withdraw consent and it affects essential services like booking confirmation, we may not be able to provide the service. For example, sharing your personal information with vendors for travel arrangements may be necessary.

TYPES OF INFORMATION WE COLLECT AND THE LEGAL BASIS

We collect Personal Information to provide you with services and fulfill our legal obligations, including obligations to third parties as per our User Agreement. The types of personal information we collect include:

1. Registration Information

When you register on our website or subscribe to our services, we collect personal details such as your name, contact information (email address, phone number), marital status, religion, profile picture, banking details (including credit/debit card), and other demographic details. This also includes payment history and billing information.

2. Other Information

We may collect additional details, including but not limited to:

• Transactional History: Your buying behavior and e-commerce activities, excluding banking details.
• Account Information: Usernames, passwords, and other security-related information.
• Documents and Files: Images, documents, and files you upload to our platform.
• Social Media Data: Personal or non-personal information from your linked social media accounts (such as name, email, profile picture, and friend lists).
• Information About Other Travelers: If you book for someone else, you confirm that they consent to share their information with us for processing.
• Visa Information: If you request visa-related services, we may need to collect your passport details, photographs, and other documents necessary for visa application processing.

3. For International Bookings

In compliance with legal requirements such as the Liberalized Remittance Scheme (LRS) of RBI, you may need to provide details such as PAN card information or passport details. This data is strictly used for the specified purpose.

4. Hotel Check-in Details

If you opt for contactless check-in, you may be required to provide government identification details like Aadhar, driving license, voter ID, and others to facilitate your hotel check-in.

5. Health and Safety Information

We may collect information related to your COVID-19 vaccination status, travel history, and related documents when required for booking or travel-related services. We ensure this information is shared securely and redact sensitive data wherever necessary.

T4TravelOnline.com will never share your sensitive information (e.g., PAN details, vaccination status, or passport details) without your prior consent unless required by law enforcement, court order, or other legal processes.

HOW WE USE YOUR INFORMATION

We use the information collected for various purposes, including:

• To provide services: Process bookings, send confirmations, and manage customer inquiries.
• To enhance user experience: Tailor our services to meet your preferences.
• For legal and compliance purposes: Fulfill obligations as per the law, including reporting or providing data to law enforcement or authorities when required.
• To improve services: Gather feedback to improve our platform and services.
• For marketing communications: With your consent, send promotional offers or personalized service information.

HOW WE PROTECT YOUR INFORMATION

We implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure payment processing, and regular security audits.

SHARING YOUR INFORMATION

We may share your personal information with:

• Service Providers: To facilitate bookings, process payments, or provide related services.
• Legal Requirements: If required by law or a valid legal process, your information may be shared with authorities.
• Partners: For marketing or promotional purposes, but only if you’ve given us consent to do so.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience. These tools help us analyze trends, remember preferences, and gather demographic data. You may opt to disable cookies via your browser settings, but doing so may limit some functionalities of our website.

THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. T4TravelOnline.com is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with their websites.

YOUR RIGHTS AND CHOICES

You have the right to access, update, or delete your personal information. If you wish to withdraw consent for processing your data, you may do so by contacting us at privacy@t4travelonline.com. However, please note that withdrawing consent may limit our ability to provide services to you.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review the policy periodically to stay informed about how we are protecting your information.

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected may be used in the following manner:

While making a booking:

When making a booking, we may use Personal Information, including payment details such as cardholder name, credit/debit card number (in encrypted form), expiration date, banking details, wallet details, etc., as shared and allowed to be stored by you. We may also use the information related to the travelers listed in or linked with your account. This information is presented to you at the time of making a booking to enable you to complete your booking quickly and efficiently.

We may also use your Personal Information for several reasons, including but not limited to:

• Confirming your reservations with respective service providers.
• Keeping you informed about the transaction status.
• Sending booking confirmations via SMS, WhatsApp, or any other messaging service.
• Notifying you about any updates or changes to your booking(s).
• Allowing our customer service to contact you, if necessary.
• Customizing the content of our website, mobile site, and mobile app.
• Requesting reviews of products or services or any other improvements.
• Sending verification messages or emails.
• Validating/authenticating your account and preventing any misuse or abuse.
• Contacting you on your birthday or anniversary to offer a special gift or offer.

Surveys:

We value feedback from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to improve our website, services, and to develop appealing content, features, and promotions for our members. The identity of survey participants remains anonymous unless otherwise stated in the survey.

Marketing Promotions, Research, and Programs:

Marketing promotions, research, and programs help us identify your preferences, develop programs, and improve your experience. t4travelonline.com - Majesty Tourism Pvt Ltd frequently sponsors promotions to give Users the opportunity to win great travel and travel-related prizes. Personal Information collected for such activities may include contact information and survey responses. We use this information to notify contest winners and to develop promotions and product improvements.

As a registered User, you may also occasionally receive updates from us about fare sales in your area, special offers, new t4travelonline.com services, and marketing programs related to airfares, hotel reservations, holiday packages, car rentals, and other travel services.

From time to time, we may add or enhance services available on our website. To the extent that these services are provided and used by you, we will use your Personal Information to facilitate the service(s) you have requested. For example, if you email us with a question, we will use your email address, name, and nature of the question to respond.

Rewards Programs:

We may also launch reward programs where users may win travel-related rewards or other prizes. Personal Information may be used to enroll you in these programs, and you can view the status of your rewards each time you log in. Rewards may be fulfilled by a third-party provider, and your Personal Information may be shared with them for this purpose. You may opt-out of such reward programs by writing to us.

How Long Do We Keep Your Personal Information?

We will retain your Personal Information on our servers for as long as necessary to fulfill the purposes outlined in this policy. In some cases, we may retain your data longer due to legal, regulatory, tax, or accounting requirements. If your personal data is no longer required, we will securely delete or store it in a way that prevents further use.

If you wish to delete your account, you can do so using this link.

COOKIES AND SESSION DATA

Cookies:

We use cookies to personalize your experience on t4travelonline.com - Majesty Tourism Pvt Ltd and to display advertisements that may interest you. Cookies are small pieces of information stored by your browser on your device's hard drive, helping us serve you more efficiently and provide ease of access, such as logging you in without needing to type your login name repeatedly.

Cookies may also be used by third-party advertisers to track the effectiveness of ads or to display advertisements tailored to your interests. These third parties may use technologies like pixel tags to anonymously collect information about your visits to the website.

You can control cookie acceptance by adjusting your browser settings. However, blocking cookies may disable certain features on our website and hinder your experience.

Automatic Logging of Session Data:

Each time you access our website, session data, including IP address, operating system, and browser type, is logged. This data helps us analyze browsing patterns, diagnose server issues, and improve our website’s performance. This information does not identify you personally.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and Suppliers:

Your information will be shared with service providers, such as airlines, hotels, bus services, and other suppliers, who fulfill your booking. You authorize us to share your information with these service providers for booking purposes. However, their use of your information is independent of t4travelonline.com, and we cannot be held responsible for their actions. You should review the privacy policies of the respective service providers.

Companies in the Same Group:

We may share your Personal Information with affiliate or associate entities under controlled and secure circumstances to improve personalization and service efficiency. This sharing helps us provide you with relevant information and offers related to travel and leisure services.

Business Partners and Third-Party Vendors:

We may share certain filtered Personal Information with our business partners who offer co-branded services, such as travel insurance or other related products. If you choose to avail such services, the service provider’s privacy policy will apply.

t4travelonline.com may also share your Personal Information with third-party vendors engaged in tasks like payment processing, data hosting, or data analysis.

Disclosure of Information:

We may disclose your Personal Information as required by law, for business operations, regulatory compliance, or if necessary to protect our rights and property. This may include disclosing information for legal investigations, audits, and to enforce our rights or protect our systems.

USER-GENERATED CONTENT

t4travelonline.com allows Users to post reviews, ratings, and general feedback, including answers to questions posted by other Users. Participation in feedback or surveys is optional, but you may receive notifications requesting reviews or feedback.

The User-generated content collected includes reviews, ratings, Q&A, and poll responses. Your profile, including your reviews and posts, will be accessible to other Users.

This Privacy Policy reflects how t4travelonline.com - Majesty Tourism Pvt Ltd collects, uses, stores, and shares your Personal Information to provide better services and comply with legal requirements. Please feel free to reach out if you have any questions.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive email updates from us about fare sales in your area, special offers, new services from t4travelonline.com - Majesty Tourism Pvt Ltd, and other noteworthy items. We hope you find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each email message.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the t4travelonline.com - Majesty Tourism Pvt Ltd app is installed on your phone or tablet, a list of permissions will appear, and these permissions are necessary for the app to function effectively. There is no option to customize the list. The permissions required and the data accessed, along with their use, are as follows:

Android Permissions:

• • Device & App History: We need your device permission to gather information about your device, such as the OS name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. This information helps us optimize your travel booking experience and leverage OS-specific capabilities to improve in-app interactions.
• • Camera: This permission allows you to use your device's camera to upload a new profile picture, share hotel reviews, and submit video reviews. It also enables you to scan QR codes for easy UPI payments.
• • Identity: This allows us to access details of your account(s) on your mobile device, which helps us autofill your email ID and provide a smooth experience. It also enables Facebook and Google+ logins.
• • Location: This permission allows us to provide location-specific deals and personalized recommendations. We detect your location to autofill your nearest airport or city when booking travel services. This also helps recommend hotels for last-minute bookings based on your location.
• • SMS: By accessing your SMS, we can autofill the OTP required during transactions and validate your mobile number to make booking easier without leaving the app.
• • Phone: The app requires permission to make phone calls to contact hotels, airlines, or our customer service.
• • Contacts: This allows the app to access your contacts to share travel experiences, invite friends to use the app, and send referral links. We may also use this to suggest hotels where your friends have stayed.
• • Photo/Media/Files: This permission allows us to save map data to your phone's external storage to reduce re-downloads, optimizing your travel experience even in areas with low bandwidth.
• • Wi-Fi Connection Information: Allows the app to detect your Wi-Fi connection for enhanced functionality like better image loading and improved map features.
• • Device ID & Call Information: Helps us uniquely identify users and pre-populate fields for a seamless booking process.
• • Calendar: Enables the app to save your travel plans to your calendar for convenience.
• • Bluetooth: Provides services such as unlocking self-driven vehicles via third-party services integrated within the app.
• • Video/Audio: Lets you upload videos for reviews and ensures clear audio for any content uploaded.
• • Phone Number: Helps us provide seamless login, optimized booking experiences, and prevent fraud.
• • IMEI/IMSI: Helps us identify users uniquely and prevent fraud.
• • Subscription Information: Enhances performance and provides you with offline features like train status in low-network areas.
• • SIM Serial Number: Used to authenticate your mobile number for UPI registration.